Privacy Policy

Introduction

Sonara ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request information about our services
• Schedule or participate in consultations
• Contact us with inquiries
• Subscribe to our communications

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Information about your eating patterns and lifestyle (when discussed in consultations)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited and time spent on pages
• Referring website

How We Use Your Information

We use the information we collect to:

• Provide and manage our informational consultation services
• Respond to your inquiries and requests
• Send you information about our services (with your consent)
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Legal Basis for Processing (UK GDPR)

We process your personal data based on the following legal grounds:

• Consent: When you have given us explicit consent to process your information
• Contract: When processing is necessary to provide our consultation services
• Legitimate Interests: When we have a legitimate business interest, such as improving our services
• Legal Obligation: When we must process data to comply with legal requirements

Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party companies that help us operate our website and provide our services (e.g., hosting providers, email services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Consultation records are typically retained for 7 years in accordance with professional standards.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Request a copy of your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. When we do so, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sonara
42 Fore Street
Redruth TR15 2AF
United Kingdom
Email: [email protected]
Phone: +44 1209 714 863

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk